Terms and Conditions
Terms and Conditions
We do not take American Express!
- We reserve the right to cancel and order for any reason, or at any time, and your money will be refunded promptly. EG. Item unavailable, or wrongly priced.
- All returned products must be new and in resellable condition or will not be accepted.
- A restocking charge of 20% will be kept from refund or exchange credit.
- A $25.00 fee will be charged for all returned checks and Cargebacks.
- You must contact us prior to returning product. Our contact information is on our contact us page.
- Shipping is not refundable, and returned products will be shipped at your expense.
- Allow 2-3 weeks for delivery. Some items are not always in stock, and must be ordered, shiped to us then reshipped. We will try our best to give you a time frame if item is back ordered, if you need the item sooner please call to order.
- Refused items will be charged a service charge, based on fees incured by us.
- Defective merchandise. --- Should you receive a defective product, you should contact the manufacturer for warranty. If item is damaged during shipping, a claim with shipper must be filed, and merchandise will be replaced or refunded once claim is settled.
- Wrong product mistakenly shipped. --- You should notify us immediately via e-mail or phone and we will work out a solution for you. Do not ship product back until you have contacted us.
- When Offered - Free Shipping is only available to Addresses in the lower 48 states of USA. We reserve the right to cancel orders and refund your payment if you choose this option and your are not eligible.
- Some items may not ship from our location, if you receive a suspicious package, please contact us for shipping information.
- Dermestid Beetle Shipments - If your beetles die upon shipping, we may ask to see a picture or the package returned, then we will ship a new container of beetles. We do not offer refunds on beetles once an order has been shipped.
Non USA Customers - You must pay with Paypal, we will not send a fake invoice with item to avoid customs charges.
If these terms are not acceptable to you please contact us for prior to purchase so new terms can be agreed upon, or simply do not purchase from us.